What’s new in NextWave.

A draft mentions amounts, dates and agreements. Every concrete claim now gets its own verdict: is it in your sources or not. A claim without a source is pointed out in the draft, so you read it before you send.

Sending shows only what you need by default. Cc, attachments and the other choices sit under More options, as a list of checkboxes.

You now add suggestions for the knowledge base in one go, and a suggestion can never end up in the knowledge base twice.

If you close a case while a customer mail is still unanswered, you see that first.

Settings that until now only we could change are now in Admin.

When mail arrives through a web form or a forwarding address, the case is linked to whoever actually sent it.

Per mailbox, a list of senders, such as system notifications and newsletters, for which no draft is made any more.

When the reply has been sent and nothing else is waiting, the case closes itself. Your work queue keeps only what is still work.

Next to the emergency brake on sending there is now a separate pause for the steps the team takes in your systems. One switch at the top of Admin › Skills, and nothing happens until you switch it back.

A purchase invoice from the mail is read and prepared as a draft in BRIXX. What a person needs to sort out is noted in the margin; approval happens in BRIXX itself.

Per mailbox you decide who sees it. Cases from a restricted mailbox only go to colleagues who have access.

Mail without a clear question and mail from a colleague also get a case with a draft. Nothing falls through the cracks.

What you sent before serves straight away as an example for new drafts. You manage the house style, with style profiles and examples, yourself in Admin.

You translate a mail in another language with one click. For reading only; the reply follows the customer’s language.

You request a new password yourself. You get a one-time link by mail.

If fetching mail for a mailbox gets stuck, the platform picks it up again by itself, without anyone having to step in.

Now, Plan, Facts, Mail thread and Notes on one page. You edit the draft where it stands, and the day overview sums up the day.

An explanation of every screen, inside the portal and without logging in to another system.

One conversation per case: where it stands, what it rests on and exactly one question for you.