From incoming request to finished work — with you on the button
Five layers: channels, knowledge, preparation, execution in your own systems, and control. The execution layer runs in early access; below are three examples of what it does in practice.
The five layers of the platform
Where the work comes in
Shared and personal mailboxes. WhatsApp and Slack for your own team.
Your work, not the internet
Knowledge base, documents and precedents from your own history.
Draft and data
One queue for the team: edit, add a reason, sign off. The original is kept.
In your own systems
Appointments, tasks and data in the place where your team already works.
Early accessAutonomy with a brake
Per mailbox and type of email: manual, smart or automatic. Emergency brake and audit log.
These three run in shadow mode: per case you see what the team would do, before you let it do anything. You release them per request type, at your own pace.
It finds a time that works by itself
From the request the team works out what needs to happen, how long it takes and who needs to be there. It checks the calendars, keeps to the deadline in your procedure and prepares proposals — with the invitation ready.
One email becomes work in the right place
A report no longer has to be retyped by someone first. One email becomes one case: an assignment rule gives it to the right colleague, and work that belongs in another system — such as a card on your monday.com board — the team prepares there. In the case you see what happened at each step, with the evidence; the reply to the sender waits for your approval.
The leak is a card on the Maintenance board and the case is with Sanne. The reply to the tenant is ready.
- Case assignedrule Maintenance
- Card in work managementmonday #4821
- Reply to the tenantdraft
A termination: prepared up to the final check
The team reads the termination, calculates the end date using your notice period, checks the contract and the property, and prepares the change in BRIXX. The confirmation and the final inspection are in the same case.